After receiving an order, we typically ship the items within 5-7 working days and aim to fulfil them within 10 working days.
Policy on Cancellations
Returns are accepted , by our return policy. If applicable, refunds must be started within 10 working days of the date the returned items were accepted, per the usual procedure. Within 10 working days, the returns will be handled using the same method.
Our return policy is valid for seven days after delivery. Unfortunately, we cannot provide you with a refund or exchange if more than 7 days have passed after your purchase.
In general, if an item meets one or more of the following criteria, it may be eligible for return within the relevant return window:
- Delivered in a physically damaged state.
- Is missing components or accessories.
- The item received is different from what was requested.
The item must be returned in its original packaging or manufacturer's box, with all price tags attached, the user manual, warranty cards, and all original accessories.
A receipt or other proof of purchase is required to process your return. Please only return your purchase to the merchant.
Send us an email at firstname.lastname@example.org if you want to return a product.
The expense of your shipping for returning your goods is your responsibility. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you get one.
The time it takes for the exchanged item to arrive will depend on where you reside.
Please think about getting shipping insurance or using a trackable delivery service. Our promise that we'll get your returned item is not a promise.
Refunds (if applicable)
Once we've received and examined your returned item, we'll send you an email to let you know. Our acceptance or denial of your refund will also be communicated to you.
If your refund request is accepted, we'll process your payment and issue a credit to your credit card or other original means of payment within 15 days.
Check your bank account first if you still need to get a return. If the refund appears on your credit card account within a few days, contact your credit card provider.
Please email us at email@example.com if you've done all of this and still need to get your refund.
Exchanges (if applicable)
Only defective or damaged items are subject to replacement. Send us an email at firstname.lastname@example.org if you need to swap it for an identical item.